All our products provide free ground shipping when shipped to an address within the lower 48 states. For bulk order quantity, please contact us for discount.

Sales tax is not charged at present.

If you wish to cancel your order, please contact your Account Manager or our Customer Service Department during regular business hours. Orders can be canceled without penalty if the product has not been shipped or reached an advanced stage in the fulfillment process.

If your item arrives damaged or if there is an error in the items received, ChoierLighting will replace the damaged or incorrect items at no additional cost. We will also cover any applicable shipping costs associated with the error or damage. Please reach out to our Customer Service for assistance in resolving the issue.

ChoierLighting employs expert packers and experienced shipping specialists who take precautions to ensure the secure shipment of products, particularly those containing glass. While it is rare for orders to be damaged or lost, in such cases, our Customer Service Unit is available to provide assistance and support.

Provided that all merchandise ordered is in stock, ChoierLighting typically delivers orders within 5 to 7 working days. For expedited delivery options, please contact our Account Manager to confirm product availability and discuss freight methods.

Yes, we do offer discount pricing for bulk quantities. For more information and to receive a better price, please feel free to contact us at (913) 804-1263 or email us at info@choierlighting.com.

Yes, you will receive the exact product that you see in our lighting store. In the rare event that the product you order is sold out, we will promptly inform you by email and provide suitable alternatives. Please note that as we also engage in B2B wholesale business, there may be instances where the stock level displayed on our online store may not be updated in real-time due to offline distribution. We apologize for any inconvenience caused by this and assure you of our commitment to resolve such issues promptly.

Yes, we understand the importance of ensuring product quality and suitability. We offer samples for most of our products to assist you in making informed decisions before placing a bulk order. Please contact our sales team for more information on requesting samples.

ChoierLighting's website accepts payments via Mastercard, Visa, American Express, and PayPal. For alternative payment options, please contact our ChoierLighting team at (913) 804-1263 or email us at info@choierlighting.com.

Yes, we do offer payment terms, but they are subject to certain conditions: - The customer must have a minimum of 1 year of cooperation with us. - The customer must consistently make timely payments as promised. - Loyal customers who place monthly orders exceeding $2,000. - Customers with a proven good credit history following reliability investigations. For qualified customers meeting these criteria, we can provide payment terms of OA 30 days with a credit amount ranging from $5,000 to $10,000.

ChoierLighting accepts Paypal, Wire Transfer, MasterCard, American Express, and Visa credit cards.

ChoierLighting prioritizes the safety of our customers' information. We have a secure payment area on our website for credit/debit card transactions. Personal data is encrypted, and credit/debit card numbers are not stored in our system. Alternatively, you can provide your personal data over the phone for order placement by contacting an Account Manager at (913) 804-1263.

Once your order is shipped, we will provide you with contact information for the shipping company and a tracking number, if applicable. You will receive this information via email. Alternatively, you can email us at info@choierlighting.com for assistance with tracking your order.

Yes, we offer shipping services to Canada. Please note that there may be additional freight costs involved. Feel free to contact us for a freight quote if you are located in Canada or if your customer is in Canada. We are more than happy to assist you with the shipping process.

Shipping times vary based on the destination, but on average, delivery averages 3-7 days after purchase. For expedited shipping options, please contact us directly. Additional fees may apply for expedited shipping services.

Unfortunately, we do not offer self-pickup from our USA warehouses. Our warehouses handle a large volume of daily orders, and due to limited staffing, each member has a specific role in processing these orders efficiently. However, if you reside near our warehouse, we can provide you with a better free shipping price. Please feel free to contact us via email to discuss this further. Alternatively, if you have your own FedEx/UPS account, you can create a shipping label and send it to us, and we will accommodate this arrangement. In such cases, the freight charges will be billed to your own account, and we will offer you a favorable warehouse price. For light poles, you can pick up from our warehouse( TX and CA), please contact us for warehouse price.

Yes, all our products come in neutral packaging. We do not include our logo, company name, or contact information on the box or product. Additionally, this information will not appear on the Bill of Lading (BOL) or shipping label. Your clients will not be aware of the product's origin, allowing you to maintain a seamless business relationship. If you have your own brand, you can provide us with your packing list or label containing your company logo, and we will affix it to the box, further enhancing your professionalism in your customers' eyes. You can confidently purchase from us with this assurance.

Absolutely, we can ship our products worldwide. However, please note that the prices displayed on this store include shipping costs for the United States. If you are located outside the US, kindly contact us, and we will provide you with a revised price quote based on your location.

LED stands for Light Emitting Diode. LEDs are energy-efficient lighting devices that emit light when an electric current passes through them.

The input voltage requirements vary depending on the LED light model and the intended service area. Most of ChoierLighting's LED lights have an input voltage range of 100-277V. However, some special industrial area lights may require a higher input voltage range of 277-480V.

A watt (W) is a unit of electrical power. The wattage of a light indicates the amount of power it consumes. However, LEDs can produce more light with fewer watts compared to traditional incandescent bulbs. For example, a 40W incandescent bulb can be easily replaced with a 6-9W LED bulb.

Yes, once you successfully place an order, an invoice will be sent to the email address you provided during checkout. Please ensure that the email address is valid to receive the invoice promptly. Please feel free to contact us for any further inquiries or assistance. We value your business and strive to provide excellent products and services.

Yes, we offer customization and OEM services for certain products. If you have specific requirements or branding needs, please contact our sales team to discuss the possibilities and provide detailed information about your customization needs. Our team will work closely with you to create tailored solutions that meet your specifications.

While warranty terms may vary by product, ChoierLighting stands behind all the products we sell. We are committed to working directly with our customers to resolve any issues related to product performance. Please contact us to discuss specific warranty details for the product you purchased.

Yes, we have a dedicated technical support team that is ready to assist you with any product-related inquiries or issues. Whether you need guidance on installation, troubleshooting, or product specifications, our experts are here to help. Feel free to reach out to our technical support team via email or phone, and they will provide you with the assistance you need.

Yes, all our products adhere to industry standards and regulations. We prioritize quality and compliance, ensuring that our products meet the necessary safety and performance standards. We conduct rigorous testing and quality control processes to maintain the highest standards of manufacturing. Additionally, we continuously monitor industry regulations to ensure our products remain compliant with any updates or changes.

No, ChoierLighting will never sell customer information to other organizations. The information you provide is used solely by ChoierLighting to serve you in the best and most efficient manner. Your privacy and security are important to us. For more details, please refer to our privacy policy.