Shipping & Returns

Shipping Policy

1. Shipping Methods:
We offer various shipping methods to ensure prompt and reliable delivery of your ChoierLighting products. Our available shipping methods include standard ground shipping, expedited shipping, and international shipping. The shipping options and associated costs will be displayed at checkout, allowing you to choose the most suitable option for your needs.

2. Shipping Time:
Once your order is processed and confirmed, we strive to ship your merchandise within 1-2 business days. The estimated shipping time will depend on your location and the selected shipping method. Please note that unforeseen circumstances or external factors may occasionally cause delays in shipping. If you require expedited shipping or have specific delivery time requirements, please contact our customer service team to discuss the available options.

3. International Shipping:
We proudly offer international shipping to customers worldwide. For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are determined by the customs regulations of the destination country. Please ensure that you are aware of any applicable customs fees and comply with all import regulations in your country.

Return Policy

1. General Returns:
We want you to be fully satisfied with your ChoierLighting purchase. If, for any reason, you are not completely happy with your merchandise, we accept returns within 30 days of the shipment date. Please note the following guidelines for returning your purchase:

- The merchandise must be returned in its original condition, unused, and with all original packaging materials.
- Clearance-priced items are not eligible for return.
- A 30% restocking fee will be deducted from the refund amount.
- Shipping charges are non-refundable.

2. Defective Returns:
At ChoierLighting, we stand behind the quality of our products. If you encounter any issues with a defective item, please contact our customer service team immediately. We will work diligently to resolve the problem and ensure your complete satisfaction. Defective returns are subject to our general return policy guidelines.

3. Damaged Returns:
If you receive merchandise that has been damaged during shipping, please follow these steps:

- Refuse the delivery if the damage is evident upon arrival.
- If you have already accepted the delivery, contact our customer service immediately.
- Save all packaging materials and paperwork.
- Failure to contact us before returning the merchandise may affect your ability to make a claim and receive proper credit.

4. Return Instructions:
If you need assistance with a return, please contact our customer service team at 1-913-804-1263 or email us at info@choierlighting.com. Our dedicated team will provide you with detailed instructions on how to proceed with your return.

5. Undeliverable and Refused Packages:
Please ensure that the shipping address provided during checkout is accurate and valid. If a package is refused or considered undeliverable due to an invalid address, you may be subject to additional penalties, including extra shipping charges. We recommend carefully reviewing your order information before finalizing your purchase to avoid any issues with delivery.

We value your satisfaction and aim to provide a seamless shopping experience. If you have any further questions or concerns regarding shipping or returns, please don't hesitate to contact us. We are here to assist you.